How Our Emergency Plumbing Service Works

In short: Call our 24/7 line, describe the problem, and a Georgia-licensed plumber who serves your area is sent to your home. The plumber finds the cause and gives you the price before any work starts.

How it works in 3 steps

  1. Call any time. Tell us what is happening, where, and whether the water or gas is off. Have your address ready.
  2. A licensed plumber is sent. Your call goes to a licensed plumber who works in your area and handles your type of emergency. Ask for the expected arrival time.
  3. Price first, then the repair. The plumber diagnoses the problem and explains the cost. Work starts only when you agree.
Plumber tightening a fitting on a water heater with a wrench in a garage

Who answers the phone

The 24/7 line is answered by our call team, who take your details and the problem and send the call to an available licensed plumber in your area.

Worker in a safety vest checking pipes through a foundation vent on a house

Who does the work

Repairs are done by independent, licensed plumbing businesses in Georgia. Each plumber is responsible for their own work, pricing, warranty and permits. You can check any plumber’s license on the Georgia Secretary of State licensee search.

How we are paid

Augusta Emergency Plumbers is a plumbing referral and dispatch service. We are paid by the plumbing businesses we send calls to; you pay the plumber for the work they do. Using our line does not add a separate fee to your bill.

Disclosure

Augusta Emergency Plumbers does not itself perform plumbing work and is not a plumbing contractor. Plumbing services are provided by independent, licensed plumbing businesses. See our terms of service and privacy policy.

What you can expect on every call

  • A licensed plumber, with a license number you can check
  • A clear diagnosis of the cause
  • The price before any work starts, and no work without your OK
  • An invoice from the plumbing business that did the work

How it works: FAQ

Can I choose a specific plumber?

Calls go to an available licensed plumber who serves your area and handles your type of problem, so you get help as fast as possible.

Who do I contact about the repair after the visit?

The plumbing business that did the work, using the details on your invoice. They are responsible for their work and any warranty.

Is there a charge just for calling?

No. Calling the line is free.